Frequently Asked Questions

Everything you need to know about shopping with L’AGENCE.

What is your return policy?

We accept returns of unworn, unwashed, and unaltered items with original tags attached within 30 days of purchase. Sale items marked as 'Final Sale' are not eligible for return or exchange.

How do I track my order?

Once your order has shipped, you will receive a confirmation email containing your tracking number. You can use this number on the carrier's website to monitor your shipment's progress.

Do you offer international shipping?

Yes, L’AGENCE ships to many countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your location and selected service level.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also offer express checkout options through PayPal, Apple Pay, and Shop Pay.

How do I determine my size?

Each product page features a detailed size guide to help you find your perfect fit. If you are between sizes, we generally recommend sizing up for our more tailored silhouettes.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we process orders immediately. Once an order is placed, we are unable to make modifications or cancellations. Please review your cart carefully before finalizing your purchase.